IT Service Management

FitSM is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. The main goals of FitSM are: Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM). Offer a version of ITSM that can cope with federated environments, which often lack the hierarchy and level of control seen in other situations. Provide a baseline level of ITSM than can act to support ‘management interoperability’ in federated environments where disparate or competing organisations must cooperate to manage services.