Services for the European Open Science Cloud

FitSM Advanced SPD - Service Planning and Delivery

When: 
Monday, June 17, 2019 - 14:00 to Wednesday, June 19, 2019 - 14:00
Description: 

T Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

This two-day Advanced level course aims to provide individuals with deeper knowledge into the ITSM processes focusing on service planning and delivery.

Learning goal: 

Participants have an opportunity to receive a formal certification backed by certification authority ICO-Cert for anyone successfully passing the exam. 30 multiple choice questions (four possible answers for each question, one correct answer per question). At least 70% correct answers (21 of 30) are required to pass the examination

Contact(s): 
Venue: 

EGI Office
Science Park, 140
1098XG Amsterdam
The Netherlands

Address: 

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