This is a website for an H2020 project which concluded in 2019 and established the core elements of EOSC. The project's results now live further in www.eosc-portal.eu and www.egi.eu

Lightweight Service Management for Research Infrastructures: The FitSM Approach

When: 
Tuesday, March 20, 2018 - 15:00 to 16:00
Description: 

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

Learning goal: 

This webinar will have a large discussion element of how FitSM applies to research infrastructures, including how the principles and lessons learned could apply to research infrastructures that provide services requiring physical access.

Format:

Target group:

Training materials: