Services for the European Open Science Cloud

NI4OS Train the Trainers - IT Service Management, FitSM and its relevance to the EOSC service management

When: 
Tuesday, September 15, 2020 - 14:00 to Wednesday, September 16, 2020 - 16:00
Description: 

The last NI4OS Train the Trainers event focuses on IT Service Management and its relevance to the EOSC service management. The webinar series goal is to study in more details the processes related to IT Service Management and how they will be applied in the NI4OS project. We start with FitSM as one of the standards used for IT service management. Following the presentations from our guests from EGI Foundation, we then continue with NI4OS specific topics to discuss how the FitSM processes will be implemented in the NI4OS pre-production environment and how service management can be related to FAIR data and used to manage data repositories.

Learning goal: 

Webinar no. 1 - Tuesday, September 15th, 14.00-16.00 CEST
FitSM: implementing lightweight IT Service Management in the EOSC Ecosystem

Webinar no. 2 - Wednesday, September 16th, 10.00-12.00 CEST
Implementing FitSM in the NI4OS pre-production environment

Webinar no. 3 - Wednesday, September 16th, 14.00-16.00 CEST
Defining repository policies and key concepts of repository service management

Contact(s): 

Format:

Target group:

Trainers: 
Training materials: