23rd of July | 11:00 - 12:30 CEST
Description and Scope
This webinar will introduce the Service Management System based on the FitSM standard for IT Service Management developed and deployed by EOSC-hub for EOSC, with a particular focus on the Service Portfolio Management as a key and highly strategic process. The structure of the EOSC Service Portfolios will be also presented.
Owen Appleton (EGI Foundation)
Technical architects from research infrastructures and projects, Current/Potential service providers and Research Infrastructure Managers.
Key Takeaways for attendees
- Information on the structure of the proposed EOSC SMS and its scope
- information on the structure of the EOSC service portfolios and of the process to manage them,
11:00-11:45: Proposed EOSC SMS and Portfolios