23rd of July | 11:00 - 12:30 CEST

Description and Scope

This webinar will introduce the Service Management System based on the FitSM standard for IT Service Management developed and deployed by EOSC-hub for EOSC, with a particular focus on the Service Portfolio Management as a key and highly strategic process. The structure of the EOSC Service Portfolios will be also presented.

Speaker

Owen Appleton (EGI Foundation)

Attendees

Technical architects from research infrastructures and projects, Current/Potential service providers and Research Infrastructure Managers.

Key Takeaways for attendees

• Information on the structure of the proposed EOSC SMS and its scope
• information on the structure of the EOSC service portfolios and of the process to manage them,

Agenda

11:00-11:45: Proposed EOSC SMS and Portfolios
11:45-12:30: Q&A

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