EOSC-hub TSs and CCs

IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

This two-day Advanced level course aims to provide individuals with deeper knowledge into the ITSM processes focusing on service planning and delivery.

T Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

In this webinar, we will give a brief overview of the EUDAT Services and the data life cycle. We further demonstrate how these services operate and integrate with each other to meet the data management requirements of research communities and comply with the FAIR principles - which require the data to be properly documented, annotated, archived, published and accessible to the wider community. Target audience: community researchers, data managers and the IT support people.

IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

This two-day Advanced level course aims to provide individuals with deeper knowledge of the ITSM processes focusing on service operation and control.

T Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

This two-day Advanced level course aims to provide individuals with deeper knowledge into the ITSM processes focusing on service planning and delivery.

EC3 (Elastic Cloud Computing Cluster) is a tool to deploy virtual elastic clusters over multi-clouds. It is a web tool that facilitates the access to Cloud computing platforms to non-experienced users. A virtual cluster can be deployed with a few clicks. It maintains the “traditional” work environment: clusters configured with a LRMS (SLURM, SGE, Kubernetes, etc.) and scientific applications (Galaxy, NAMD, etc.).

EC3 provides automated elasticity management. Working nodes are added or removed depending on the workload of the cluster without any user intervention and it supports a wide range of cloud providers (public, federated and on-premises) including EGI FedCloud.

This is one-day Foundation level course provides an agnostic introduction to the basic IT service management concepts and terms, outlines the purpose and structure of FitSM standards and their relationship to other standards, and details the formal requirements defined within it.

IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is an open, lightweight standard for professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in delivering services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

FitSM is the reference framework being used in both EOSC-hub and EOSCpilot projects, among other research infrastructures as well. Through FitSM, the EOSC-hub project aims at conducting effective IT service management in a federated environment and achieving a baseline level of ITSM that can act in support of ‘management interoperability’ in federated environments where disparate organisations must cooperate to manage services. 

Jupyter provides a powerful environment for expressing research ideas as notebooks, where code, test and visualizations are easily combined together on an interactive web-frontend. JupyterHub allows to deploy a multi-user service where users can store and run their own notebooks without the need of installing anything on their computers. This is the technology behind the EGI Notebooks service and other similar Jupyter-based services for research.

The Security Workshop at the EGI Conference 2019 will address aspects of the recent Service Security Challenge run against the EGI infrastructure, SSC-19.03. The intended audience for the workshop includes system administrators and security contacts, as well as FedCloud users operating services connected to the internet.

The main objective of this session is to demonstrate how end-users can perform data analysis on large volume of datasets, and produce reusable results following the FAIR principles. During this training track, the latest features of the EGI DataHub, including the interoperability with the EGI Jupyter Notebooks and the EUDAT B2Handle and B2Find services, will be also introduced.